Escalation Management jobs at BPS OPS in Chhindwara

Product Manager

Product Management at BPS OPS focuses on shaping strategic product designs and guiding agile teams to solve complex business challenges. The role translates client visions into actionable roadmaps, collaborates with …

Finance and Accounting Manager

Finance team at BPS OPS responsible for overseeing financial operations and accounting processes. The Finance and Accounting Manager leads budgeting, reporting, and compliance activities, coordinating with …

Telecom Team Member

Telecom Team at BPS OPS handles back‑office transactions for a Europe‑based telecom service provider. The role processes requests using various tools, ensuring timely and accurate completion while managing escalations …

Senior Manager, Quality

Quality Management Team leads and drives excellent service delivery for e‑commerce BPO operations, ensuring superior customer experiences through rigorous quality standards and continuous improvement. The Senior Manager …

Telecom Team Member

Telecom Frontoffice Team at BPS OPS handles customer chat and provides timely, accurate answers to telecom inquiries. The role involves managing front‑office interactions, escalating issues when needed, and continuously …

Capital Market Trade Manager

Capital Market Trade Management team oversees PMO talent management and financial operations for a large delivery portfolio. The role leads end‑to‑end resource planning, onboarding/offboarding, utilization, revenue …

Human Resource Services Team Member

Human Resources Services team at BPS OPS supports employee lifecycle and service delivery across the organization. The role handles communication, escalation management, process improvement, and multitask handling while …

Technical Delivery Manager

Technical Delivery team at BPS OPS drives large-scale technology programs across Azure Cloud, React, and .NET Core. The Technical Delivery Manager leads end‑to‑end delivery, overseeing scope, schedule, cost, risk and …

Human Resource Services Team Member

Human Resource Services Team Member at BPS OPS works within the Human Resource Services team to handle employee inquiries, process improvements, and escalation management. The role involves multitasking, typing at 25 …

Assistant Manager, Procure to Pay

Procure to Pay team at BPS OPS oversees end‑to‑end payables, supplier master data, and fixed‑asset accounting. The Assistant Manager leads supplier master creation, fixed‑asset register maintenance, period‑end …

Human Resource Services Team Member

Human Resource Services Team Member at BPS OPS works within the HR Services team to support employee inquiries, manage escalations, and improve HR processes. The role involves handling multitask requests, ensuring …

Manager Payments Investigations, Diversity

Payments Investigations team at BPS OPS leads strategic oversight of payment query resolution, including returns, fraud, and regulatory issues. The manager drives performance, coaching a 15‑person team, automates …

Capital Market Trade Manager BPS

Capital Market Trade team at BPS OPS oversees trade operations and risk management for capital markets. The manager leads quality assurance, client management, and coaching initiatives while driving process …

Customer Service Domestic Voice Manager

Human Resource Services Team Member

Human Resource Services Team at BPS OPS supports employee lifecycle services across India, handling inquiries, processing HR requests, and driving process improvements. The role involves assertive communication, …

Customer Service Domestic Voice Manager, BPS

Customer Service Operations at BPS OPS leads the delivery of high‑quality e‑commerce BPO services. The manager defines and maintains a robust quality management framework, oversees QA strategies, monitors SLAs and KPIs, …

Customer Service Domestic Voice Manager

Customer Service Quality Team at BPS OPS drives superior e‑commerce BPO service delivery. Leads quality management, process improvement and team development to ensure SLA compliance and high CSAT. Based in India, …

Human Resource Services Team Member

Human Resource Services Team at BPS OPS focuses on delivering comprehensive HR support and process improvement across the organization. The role handles employee inquiries, manages escalations, and ensures accurate data …

Customer Service Domestic Voice Versant Team Member

Customer Service Team at BPS OPS supports inbound domestic voice inquiries, providing floor coaching and real‑time assistance to agents. The role involves walking the floor, answering agent queries, and handling calls …