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Customer Escalation jobs

Explore 22 current openings. Compare roles, companies, locations, and work options, then open any job to view the full details.

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Current openings

Showing 20 jobs

  1. Senior Escalation Manager

    UKG

    Customer Success organization at UKG focuses on delivering a Partner for Life experience for HCM/SaaS customers. The Senior Escalation Manager owns complex escalated issues, coordinates cross‑functional resources, and …

    Pune,IndiaOn-siteFull-time
    Active

  2. Customer Operations Escalation Specialist

    HP

    HP Instant Ink Customer Operations team ensures seamless subscription service by handling complex customer issues and escalations. The specialist manages tickets across global support centers, analyzes data to resolve …

    Bengaluru,Karnataka,IndiaOn-siteFull-time
    Active

  3. Incident Manager - ITIL l Major incident l Escalation l 3y to 6y

    Trellix

    Global Incident and Escalation Management team at Skyhigh Security drives end‑to‑end resolution of critical customer incidents. The Incident Manager owns escalation workflows, coordinates cross‑functional teams, and …

    Bangalore,IndiaFull-time
    Active

  4. Escalation Engineer

    Zscaler

    Support team at Zscaler’s DLP division, focused on protecting data across SaaS and cloud environments. The Escalation Engineer resolves the most complex DLP incidents, performing root‑cause analysis and collaborating …

    Bangalore,INDHybridFull-time
    Active

  5. Customer Service Associate- Escalation Desk

    Croma

    Croma seeks a Customer Service Associate for its Escalation Desk to handle complex customer inquiries and resolve issues efficiently. The role requires a pleasant demeanor, excellent English communication, and prior …

    Mumbai, Maharashtra, IndiaOn-siteFull-time
    Active

  6. Customer Support Escalations

    Laundryheap

    Escalations team at Laundryheap transforms challenging customer issues into positive experiences for the fast‑growing on‑demand laundry service. You’ll investigate, resolve and propose solutions for complex claims and …

    Bengaluru, Karnataka, IndiaOn-siteFull-time
    Active

  7. Staff Escalation Manager

    Trellix

    Staff Escalation Manager at Trellix leads critical incident resolution for high‑profile customers. The role owns escalation management, coordinating cross‑functional teams across engineering, product, support, and …

    Bangalore, IndiaOn-siteFull-time
    Active

  8. Escalation Fastlane Specialist

    Payoneer

    Escalation Operations at Payoneer oversees end-to-end customer experience for top clients, handling operations-related escalations from Sales and Customer Success, analyzing trends, and driving root‑cause resolutions. …

    Bangalore,,IndiaOn-siteFull-time
    Active

  9. Escalation Engineer

    Zscaler

    Zscaler Support team in Bangalore builds the highest level of technical support for its cloud‑native Zero Trust Exchange platform. The Escalation Engineer resolves the most complex DLP issues, performs root cause …

    Bangalore,INDFull-time
    Active

  10. Sky Service Escalation Redressal - RM-Sky Channel

    Kotak Mahindra Bank

    Sky Service Escalation team at Kotak Mahindra Bank drives rapid resolution of customer escalations in the RM-Sky Channel. The role handles inbound escalation tickets, coordinates with cross‑functional teams, and ensures …

    Thane, Maharashtra, IndiaOn-siteFull-time
    Active

  11. Project Manager/Executive Escalation Specialist

    HP

    HP’s Escalation & Case Management team leads end‑to‑end resolution of high‑visibility customer escalations through executive channels. The Project Manager drives cross‑functional initiatives to reduce repeat …

    Bengaluru, Karnataka, IndiaOn-siteFull-time
    Active

  12. Global Escalation Manager

    Hewlett Packard Enterprise

    Global Escalation Manager role at Hewlett Packard Enterprise (HPE) focuses on leading a hybrid team of engineers to design, develop, and troubleshoot solutions across multiple disciplines. Responsibilities include …

    Chennai, Tamil Nadu, IndiaHybridFull-time
    Active

  13. Customer Operations Escalation Specialist

    HP

    HP Instant Ink Customer Operations team ensures seamless printer subscription service by handling complex customer issues and escalations. The specialist manages tickets from global support centers, resolves …

    Bengaluru,Karnataka,IndiaOn-siteFull-time
    Active

  14. Customer Support - Escalations

    Laundryheap

    Escalations team at Laundryheap, the fast‑growing on‑demand laundry service, resolves complex customer issues and builds trust across global markets. The role investigates escalated queries, proposes fair solutions, …

    Bengaluru, Karnataka, IndiaOn-site
    Active

  15. Business Escalations Manager

    HP

    Business Escalations Manager responsible for resolving complex technical issues, guiding functional teams in CS and GBU, and leading quality programs across HP support ecosystem. Leads critical escalations, responds to …

    Bengaluru, Karnataka, IndiaOn-siteFull-time
    Active

  16. Senior Escalation Engineer

    TIBCO Software

    Senior Escalation Engineer responsible for providing technical assistance on Citrix products to large customers via phone, email, and remote access. Focuses on in-depth problem analysis of Citrix products and …

    Bangalore, IndiaOn-siteFull-time
    Active

  17. Senior Escalation Engineer

    TIBCO Software

    Senior Escalation Engineer at TIBCO Software supports large enterprise customers on Citrix products. Provides deep technical assistance via phone, email, and remote access, analyzing complex issues and delivering …

    Bangalore, IndiaOn-siteFull-time
    Active

  18. Project Manager/Executive Escalation Specialist

    HP

    HP Escalation Management Team drives end‑to‑end resolution of high‑visibility customer escalations through executive channels. The Project Manager leads cross‑functional initiatives to reduce repeat escalations, …

    Bengaluru, Karnataka, IndiaFull-time
    Active

  19. Sky Service Escalation Redressal - RM-Sky Channel

    Kotak Mahindra Bank

    Sky Service Escalation Redressal team at Kotak Mahindra Bank drives rapid resolution of high‑priority customer escalations in the RM‑Sky Channel Contact Centre. The role involves triaging inbound tickets, coordinating …

    Thane, Maharashtra, IndiaFull-time
    Active

  20. Customer Support - Escalations, Email & Chat

    https://apply.workable.com/laundryheap-2

    Escalations team at Laundryheap, the fast-growing on-demand laundry service, handles complex customer issues to maintain trust and loyalty. The role investigates, resolves, and proposes solutions for escalated queries …

    Bengaluru, Karnataka, IndiaOn-siteFull-time
    Active

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