Customer Retention jobs in Mumbai

Manager, Retention and Growth

Customer Success team at Razorpay drives merchant retention and growth across its fintech platform. The manager leads a portfolio of premium merchants, conducts executive‑level engagements, monitors health signals, and …

Retention Consultant

WebEngage seeks a Retention Consultant to act as the main point of contact for SMB clients, driving product adoption and satisfaction. The role involves building strong relationships, analyzing usage data, advocating …

Senior Executive, Customer Lifecycle Marketing

Customer Lifecycle Marketing team at BookMyShow drives retention and revenue by designing and executing multi‑channel campaigns across the customer journey. The Senior Executive builds data cohorts, crafts AI‑assisted …

Deputy Manager, Renewal Retention

HDFC ERGO General Insurance – Renewal Retention team drives revenue by retaining existing policyholders. The Deputy Manager leads rigorous follow‑up of premium payments, monitors overdue and lapse cases, and ensures …

Manager, Customer Success

Lead a high‑performing Digital Customer Success team in LSEG’s Data & Feeds segment across APAC. Drive customer outcomes by aligning product capabilities with client goals, ensuring value realization and retention. …

Merchant Retention Analyst

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, …

Ecommerce Retention Marketing Expert

Retention Marketing at Unleash Wellness focuses on building a data‑driven retention engine for D2C pet wellness products. The role designs email, WhatsApp, SMS and push campaigns, analyzes LTV and churn, and automates …

Assistant Manager - Customer Success

Assistant Manager – Customer Success engages clients to maximize platform value, manages relationships, drives adoption, and ensures retention.

Customer Service Manager, Customer Service Desk

Customer Service Desk team at Kotak Mahindra Bank ensures seamless client interactions and issue resolution across banking services. The Customer Service Manager leads a group of service agents, oversees daily …

Senior Customer Success Executive

Iron Mountain seeks a results‑driven Senior Customer Success Executive to build and maintain deep customer relationships, drive retention, satisfaction, and growth, and lead strategic account planning and contract …

Customer Success Executive, Enterprise Sales

Enterprise Business Unit at Apna drives revenue, sales, and customer retention across the marketplace. The Customer Success Executive supports and expands business with key enterprise accounts, building relationships, …

Customer Service Manager, Support Services, Customer Service

Support Services - Customer Service team at Kotak Mahindra Bank ensures high‑quality client interactions across retail asset services. The Customer Service Manager monitors emails and calls, drives process improvements, …

Customer Service Executive

Customer Service Executive at Muthoot FinCorp, part of the branch operations team focused on delivering financial services to customers. The role ensures quality and efficiency through process adherence, handles daily …

Customer Service Officer, R-WBG Operations, Customer Service Desk

Customer Service Desk team at Kotak Mahindra Bank handles client inquiries and transaction support. The officer resolves issues, processes requests, and ensures service quality. Mumbai, India, on-site, full-time.

Konnect Insights

Konnect Insights’ Customer Success team drives high‑quality engagement for our omnichannel platform. The Associate leads onboarding, adoption, and issue resolution, building trust with stakeholders and ensuring …

Manager, Growth & Customer Transformation

PwC Customer Consulting team drives high‑impact transformations in sales, marketing, service and digital for leading brands. The Manager leads client engagements, designing growth strategies, omni‑channel roadmaps and …

Customer Success Manager

Trend Micro seeks a Customer Success Manager to own security account success plans, drive retention, expansion, and adoption for enterprise customers. The role coordinates cross‑functional teams, analyzes telemetry, and …

Team Member - Customer Experience - Support Services

Team Member - Customer Experience - Support Services

CX Expeditor at Kotak Mahindra Bank drives timely resolution of customer complaints and service requests. Tracks pending items, prioritizes those overdue beyond 7 days, and collaborates with cross‑functional teams to …