Escalation Management jobs in Maharashtra
Explore 74 current openings. Compare roles, companies, locations, and work options, then open any job to view the full details.
Current openings
Showing 20 jobsSenior Escalation Manager
UKGCustomer Success organization at UKG focuses on delivering a Partner for Life experience for HCM/SaaS customers. The Senior Escalation Manager owns complex escalated issues, coordinates cross‑functional resources, and …
Pune,IndiaOn-siteFull-timeActiveQuality and Escalation Manager
HPHP Services Quality and Escalation Manager leads customer operational relationships, ensuring excellent satisfaction and aligning delivery with strategic plans. The role manages performance metrics, escalation, and …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveQuality and Escalation Manager
HPQuality and Escalation Manager at HP Mumbai leads customer operational relationships, driving satisfaction and performance across all service towers. The role owns escalation management, expense control, and continuous …
Mumbai, Maharashtra, IndiaFull-timeActiveIdentity Protection Escalation Engineer
CrowdStrikeIdentity Protection Escalation Engineer at CrowdStrike. Lead technical support for enterprise customers, diagnosing and resolving complex security incidents across Windows, Linux, and Active Directory environments. …
Pune, IndiaHybridFull-timeActiveManager
HDFC ERGOSales Escalation & Grievance – PAN India team at HDFC ERGO handles sales queries and grievances across the country, ensuring 100% resolution. The role manages CRM escalations, conducts data purging for vendors, and …
Mumbai,Maharashtra,IndiaOn-siteFull-timeActiveSanctions Specialist
Barclays Capital SecuritiesIdentify and analyze sanctions alerts, ensuring compliance with laws and regulations. Review escalated cases, confirm true matches, report incorrect escalations. Guide complex sanctions investigations, manage escalation …
Gera Commerzone SEZ, Pune, IndiaOn-siteFull-timeActiveNetworking Managed Services Engineer
NTT DATANetworking Managed Services Engineer (L2) at NTT DATA focuses on ensuring client IT infrastructure remains operational through proactive monitoring, incident resolution, and change management. The role involves …
Mumbai, IndiaOn-siteFull-timeActiveSpecialist - Social Media Escalations
Prudential FinancialPrudential Health India, a joint venture between Prudential (UK) and HCL Group, is building a greenfield health insurance platform in India. The role of Specialist – Social Media Escalations sits within the Customer …
Mumbai, IndiaOn-siteFull-timeActiveService Recovery - Team Member - Escalation Desk
AXIS BANK LTD.Service Recovery team at Axis Bank handles regulatory and customer complaints. The role resolves issues from Banking Ombudsman, RBI and other regulators, ensures compliance with RBI guidelines and timely responses, and …
Mumbai,IndiaFull-timeActiveTeam Lead, Managed Services Operations
NTT DATATeam Lead, Managed Services Operations at NTT DATA in Mumbai leads a team that ensures clients’ IT infrastructure remains operational. The role oversees incident and problem management, escalated technical support, and …
Mumbai, IndiaOn-siteFull-timeActiveChief Illumination, Lift & Escalator Expert
SYSTRASYSTRA seeks a Chief Illumination, Lift & Escalator Expert to lead technical evaluation and oversight of lighting, elevator, and escalator systems for metro rail projects across India. The role involves design review, …
Pune, Maharashtra, IndiaOn-siteContractActiveTechnical Specialist Representative
MorningstarTechnical Specialist Representative at Morningstar supports the Morningstar Direct and Office/Workstation software for external and internal users. Working within the Technical Support team, you will resolve escalated …
Mumbai, IndiaHybridFull-timeActiveSky Service Escalation Redressal
Kotak Mahindra BankSky Service Escalation Redressal is a frontline role within Kotak Mahindra Bank’s inbound contact centre, focused on resolving escalated customer issues. The position requires a proactive approach to problem‑solving, …
Thane, Maharashtra, IndiaOn-siteFull-timeActiveService Recovery Team Member, Escalation Desk
AXIS BANK LTD.Service Recovery team at Axis Bank handles regulator and customer complaints. The role resolves escalated issues, prepares compliant responses, conducts root cause analysis and drives process improvements. Mumbai …
Mumbai,IndiaOn-siteFull-timeActiveService Desk SME
Kyndryl HoldingsKyndryl seeks a Service Desk SME to join its elite technical support team in Mumbai. The role involves troubleshooting and repairing complex hardware, software, and systems, diagnosing incidents, and ensuring rapid …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveCustomer Service Associate- Escalation Desk
CromaCroma seeks a Customer Service Associate for its Escalation Desk to handle complex customer inquiries and resolve issues efficiently. The role requires a pleasant demeanor, excellent English communication, and prior …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveNGSiem/Platform Escalation Engineer
CrowdStrikeCrowdStrike, a global cybersecurity leader, seeks an NGSiem/Platform Escalation Engineer to own complex technical issues for enterprise customers. The role requires deep expertise in NGSIEM, search technology, …
Mumbai, IndiaHybridFull-timeActiveService Recovery - Team Member - Escalation Desk
AXIS BANK LTD.Service Recovery team at Axis Bank handles regulator and customer complaints. The role resolves escalated issues, ensures compliance with RBI and other regulator guidelines, and drives root‑cause analysis and process …
Mumbai,IndiaOn-siteFull-timeActiveAssistant Vice President, Corporate Business Group
HDFC ERGOCorporate Business Group at HDFC ERGO drives new business acquisition and renewal retention for corporate insurance products, overseeing portfolio quality, risk management, and loss ratio performance. The Assistant Vice …
Mumbai,Maharashtra,IndiaFull-timeActivePHI Specialist Regulatory Escalations
Prudential FinancialPrudential Health India is building a greenfield health insurance platform in India and seeks a PHI Specialist – Regulatory Escalations to join its Customer Service team in Mumbai. The role focuses on timely, fair …
Mumbai, IndiaOn-siteFull-timeActive