Escalation Management jobs in Mumbai
Explore 61 current openings. Compare roles, companies, locations, and work options, then open any job to view the full details.
Current openings
Showing 20 jobsQuality and Escalation Manager
HPQuality and Escalation Manager at HP Mumbai leads customer operational relationships, driving satisfaction and performance across all service towers. The role owns escalation management, expense control, and continuous …
Mumbai, Maharashtra, IndiaFull-timeActiveQuality and Escalation Manager
HPHP Services Quality and Escalation Manager leads customer operational relationships, ensuring excellent satisfaction and aligning delivery with strategic plans. The role manages performance metrics, escalation, and …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveSpecialist - Social Media Escalations
Prudential FinancialPrudential Health India, a joint venture between Prudential (UK) and HCL Group, is building a greenfield health insurance platform in India. The role of Specialist – Social Media Escalations sits within the Customer …
Mumbai, IndiaOn-siteFull-timeActivePHI Specialist Regulatory Escalations
Prudential FinancialPrudential Health India is building a greenfield health insurance platform in India and seeks a PHI Specialist – Regulatory Escalations to join its Customer Service team in Mumbai. The role focuses on timely, fair …
Mumbai, IndiaOn-siteFull-timeActiveCustomer Service Associate- Escalation Desk
CromaCroma seeks a Customer Service Associate for its Escalation Desk to handle complex customer inquiries and resolve issues efficiently. The role requires a pleasant demeanor, excellent English communication, and prior …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActivePHI - Specialist - Grievance Desk Escalations
Prudential FinancialPrudential Health India, a joint venture between Prudential (UK) and HCL Group, is building a greenfield health insurance platform in India. The PHI – Specialist – Grievance Desk Escalations role joins the Customer …
Mumbai, IndiaOn-siteFull-timeActiveNGSiem/Platform Escalation Engineer
CrowdStrikeCrowdStrike, a global cybersecurity leader, seeks an NGSiem/Platform Escalation Engineer to own complex technical issues for enterprise customers. The role requires deep expertise in NGSIEM, search technology, …
Mumbai, IndiaHybridFull-timeActiveTeam Lead - Escalations
Etraveli GroupSupport Team at Etraveli Group leads the escalation handling function for the flight technology platform. The role supervises a team of agents, delivers on‑the‑job training, monitors performance metrics such as CSAT and …
Mumbai,IndiaOn-siteActiveSenior Lifts, Escalators Expert
SYSTRASYSTRA, a global engineering leader, seeks a Senior Lifts and Escalators Expert to spearhead lift and escalator design, specification, and commissioning for metro projects across India. The role involves creating …
Mumbai, Maharashtra, IndiaOn-siteContractActiveManager
HDFC ERGOSales Escalation & Grievance – PAN India team at HDFC ERGO handles sales queries and grievances across the country, ensuring 100% resolution. The role manages CRM escalations, conducts data purging for vendors, and …
Mumbai,Maharashtra,IndiaOn-siteFull-timeActiveService Recovery Team Member, Escalation Desk
AXIS BANK LTD.Service Recovery Team at Axis Bank handles escalated customer complaints from regulators and ombudsman bodies. The role resolves issues by coordinating with branches, product teams, and regulatory units while ensuring …
Mumbai,IndiaOn-siteFull-timeActiveNetworking Managed Services Engineer
NTT DATANetworking Managed Services Engineer (L2) at NTT DATA focuses on ensuring client IT infrastructure remains operational through proactive monitoring, incident resolution, and change management. The role involves …
Mumbai, IndiaOn-siteFull-timeActiveService Recovery Team Member, Escalation Desk
AXIS BANK LTD.Service Recovery Team at Axis Bank handles regulatory and customer complaints. The role resolves issues by coordinating with branches, RAC centres, and product teams, provides quality responses to regulators, conducts …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveTeam Lead, Managed Services Operations
NTT DATATeam Lead, Managed Services Operations at NTT DATA in Mumbai leads a team that ensures clients’ IT infrastructure remains operational. The role oversees incident and problem management, escalated technical support, and …
Mumbai, IndiaOn-siteFull-timeActiveTechnical Specialist Representative
MorningstarTechnical Specialist Representative at Morningstar supports the Morningstar Direct and Office/Workstation software for external and internal users. Working within the Technical Support team, you will resolve escalated …
Mumbai, IndiaHybridFull-timeActiveRisk Management, Manager, Institutional Securities Management Group
Morgan StanleyManager in ISG Central Risk overseeing policy compliance, escalation, and automation for institutional securities. Leads daily breach reviews, trend analysis, report creation, and stakeholder engagement to enhance …
Mumbai,IndiaOn-siteFull-timeActiveIdentity Protection Escalation Engineer
CrowdStrikeIdentity Protection Escalation Engineer at CrowdStrike. Lead technical support for enterprise customers, diagnosing and resolving complex security incidents across Windows, Linux, and Active Directory environments. …
Mumbai, IndiaHybridFull-timeActiveService Desk SME
Kyndryl HoldingsKyndryl seeks a Service Desk SME to join its elite technical support team in Mumbai. The role involves troubleshooting and repairing complex hardware, software, and systems, diagnosing incidents, and ensuring rapid …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveService Recovery - Team Member - Escalation Desk
AXIS BANK LTD.Service Recovery team at Axis Bank handles regulatory and customer complaints. The role resolves issues from Banking Ombudsman, RBI and other regulators, ensures compliance with RBI guidelines and timely responses, and …
Mumbai,IndiaFull-timeActiveAssistant Vice President, Corporate Business Group
HDFC ERGOCorporate Business Group at HDFC ERGO drives new business acquisition and renewal retention for corporate insurance products, overseeing portfolio quality, risk management, and loss ratio performance. The Assistant Vice …
Mumbai,Maharashtra,IndiaFull-timeActive