Itsm Processes jobs

ITSM Process Lead

Lead design, implementation, governance of ITIL processes across IT organization. Own Incident, Change, Problem, Service Request processes. Monitor KPIs, SLAs, audit performance. Drive CSI initiatives, data‑driven …

ITSM Process Analyst

ITSM Process Analyst at MKS Instruments partners with global IT teams and stakeholders to execute and support core IT Service Management processes—Incident, Request, Change, and Problem Management. The role reports to …

ITSM Lead

ITSM Lead at MKS Instruments partners with global IT teams to lead and improve core ITSM processes (Incident, Request, Change, Problem). Leads and mentors ITSM Analysts, owns processes aligned to ITIL, collaborates with …

Lead Process Engineer - ITSM

ITSM Data & Process Governance Analyst

ITSM Data & Process Governance Analyst joins Micron’s IT Service Management Process Governance team to run governance activities, facilitate ITSM processes, build dashboards with ServiceNow, Power BI, Excel, analyze …

ITSM Process & Quality Analyst

ITSM Process & Quality Analyst on the IT Service Management team at Azelis India. Ensures ITIL process compliance, conducts regular quality audits of incidents, service requests and changes, and drives continual service …

IT Service Management (ITSM) Operational Excellence

IT Service Management (ITSM) Operational Excellence role seeks a professional with experience in ITSM process management to support strategy for improvements and perform IT Business Relationship Management activities. …

ITSM Support Specialist

ITSM Support Specialist role at NXP Semiconductors in Noida. The position supports and enhances ITSM processes in a large, high‑tech enterprise, operating 24/7 to provide global user support. Responsibilities include …

BMC Helix Process & ITSM Analyst / Workflow Engineer

Müller's Solutions, a technology consulting firm, seeks a Helix Process & ITSM Analyst / Workflow Engineer to design and implement workflows on the BMC Helix platform. The role involves analyzing existing processes, …

ITSM Process and Support Manager

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of …

Continual Service Improvement Officer

Continual Service Improvement Officer at State Street leads the CSI function within ITSM Global Production Management, driving continuous improvement of ITSM processes and services. The role focuses on measuring service …

Senior Software Engineer, ServiceNow Developer, ITSM

IT Service Management (ITSM) Team at Wells Fargo builds and maintains enterprise-grade ITSM solutions on the ServiceNow platform. The Senior Software Engineer designs, configures, and integrates ITSM modules, leads …

Senior Lead - Technology Risk & Control Assessment – ITSM

Senior Lead - Technology Risk & Control Assessment – ITSM at Northern Trust drives ITSM control assessments across Incident, Change, and Problem processes. Leads planning, execution, and documentation in ServiceNow and …

ServiceNow ITSM Developer

Technology team at Tata Consultancy Services builds and maintains enterprise ServiceNow solutions. The ServiceNow ITSM Developer configures and customizes Incident, Problem, Change, Knowledge, Service Catalog, Mobile …

ITSM Continual Improvement Analyst

ITSM Continual Improvement Analyst drives improvements across IT services by managing CIM lifecycle, collaborating with customers, process owners, and development teams to translate requests into ServiceNow stories, …

ITSM Service Now Developer

Kyndryl Infrastructure Specialists build and maintain mission‑critical ITSM solutions on ServiceNow. The role develops, configures, and customizes ServiceNow modules, integrates with enterprise systems, and documents …

Senior Associate – ITSM – IT Services Co – IFS – PAN India

At PwC, the Senior Associate – ITSM – IT Services Co – IFS – PAN India role focuses on managing and maintaining technology infrastructure and systems to ensure smooth IT operations. The incumbent will oversee IT Service …

ITSM Data Architect

ITSM Data Architect at LSEG will lead the design, implementation, and governance of ServiceNow’s Common Service Data Model (CSDM) and Configuration Management Database (CMDB) across a global enterprise. The role reports …

ITSM Service Now Developer

Infrastructure Specialists team at Kyndryl builds and maintains enterprise ITSM solutions on ServiceNow. The role designs, configures, and customizes ServiceNow modules, integrates them with other systems, and ensures …