Sla Management jobs

SLA Manager

At Kyndryl, the SLA Manager leads the Service Coordinator function, ensuring timely resolution of customer issues and effective management of service requests. The role involves coordinating with IT teams, end‑users, …

SLA Manager

Kyndryl seeks an SLA Manager to define, monitor, and enforce service level objectives across incident, change, and problem management. The role involves monthly SLA reporting, credit calculations, earn‑back …

Benefits Operations Manager

Benefits Operations Manager at Alight Services India leads the operational performance of client benefits programs, ensuring SLA compliance and high‑quality delivery to plan sponsors and participants. The role manages …

Senior Manager, Customer Support and Managed Services IT Management

Customer Support and Managed Services IT Management team at HP drives the design, deployment, and operation of complex IT infrastructure and services for large business units. The Senior Manager leads a diverse group of …

Senior Technical Consultant - Major Incident Management/ITIL/Problem Management/Change Management/SLA Management

Senior Technical Consultant with 7-10 years in infrastructure support, specializing in incident, problem, and change management across Azure and VMware environments. Expert in root cause analysis, automation, and ITIL …

IN_Specialist 2_HR Operations_Regulatory & Business Solutions_TRS_Hyderabad

PwC Tax Regulatory Team in Hyderabad drives compliance by monitoring and interpreting tax regulations. The Specialist manages contingent workforce HR operations—onboarding, contract updates, and data validation—to …

Business Solutions Group, Manager/Senior Manager, Institutional Securities Management

IT Service Management Manager, Incident, Problem Management and Governance, Associate Director

IT Service Management Manager on HSBC Technology, responsible for embedding a consistent Service Management operating model across CTO Platforms, standardising incident, problem, change and resilience processes, and …

Platform Technology Sr Analyst

Responsible for troubleshooting and resolving OSI production issues, providing remote desktop and voice support to US end users, managing P1/P2 outages, coordinating with L2/L3 teams, and ensuring SLA compliance. …

1u1 Shift Lead 1

Lead 1u1 shift for Mavenir in Bangalore, managing L1 shift engineers and incident, people, customer, escalation, bridge handling, SLA and process adherence, metrics and governance. Requires BE/BS, fluent English, Linux, …

Technical Architect - Cloud (Problem Manager, ServiceNow, Azure, Service Management, Incident Handling, SLA)

The Technical Architect will oversee Problem and Incident Management within ServiceNow, driving end‑to‑end processes, root cause analysis, and SLA compliance. They will collaborate with technical teams, stakeholders, …

Business Operations Analyst, SLA Reporting

Business Operations Analyst, SLA Reporting on Fiserv's Global Fintech Operations team. The role tracks performance, prepares monthly and weekly reports, analyzes data trends, and supports process improvements while …

Cluster Manager, Debt Management Services, Rural

Debt Management Services - Rural team at Bajaj Finance Limited oversees debt recovery and risk management across rural territories. The Senior Cluster Manager drives regional targets, ensures legal compliance, monitors …

Benefits Operations Manager

Benefits Operations Manager at Alight Services India Private Limited leads the operational performance of client benefits programs, ensuring SLA compliance and high‑quality delivery to plan sponsors and participants. …

A.Con DG US Implementation

Senior-level role focused on leading service operations for the Digital Gateway application across KPMG’s global member firms. Responsibilities include managing incident, problem, and change processes to ensure SLA …

Vice President, Aladdin Data: Data Platform Managed Services

The Vice President of Data Platform Managed Services leads global L1/L2 operations, ensuring reliable platform performance, incident resolution, and client satisfaction. This executive role drives daily dashboards, SLA …

US Transaction Management Group Support, Manager/Senior Manager, Institutional Equity Division

US Transaction Management Group (TMG) at Morgan Stanley drives structured product issuance, trade settlement, and reporting. The Manager supports TMG in trade approvals, documentation, stakeholder collaboration, and …

Facility Executive Soft

Facility Executive Soft Services is a role within JLL’s Facilities Management Team focused on tactical planning, work order management, SLA monitoring, vendor coordination, client partnership, building procedures, …

Senior Support Engineer

Senior Support Engineer responsible for defining and driving infrastructure strategy, architecture, and roadmap. Leads major incident management, ensuring adherence to ITIL processes, SLAs, and operational best …