Escalation Handling jobs
Explore 46 current openings. Compare roles, companies, locations, and work options, then open any job to view the full details.
Current openings
Showing 20 jobsManager, Complaints Handling and Escalations
Reward360SmartBuy Back-Office Operations team at Reward360 handles end‑to‑end resolution of escalated travel booking complaints for HDFC. The Manager leads a 15+ member team to investigate high‑risk cases, produce audit‑ready …
Bangalore, KA, IndiaFull-timeActiveEscalation Fastlane Specialist
PayoneerEscalation Operations at Payoneer oversees end-to-end customer experience for top clients, handling operations-related escalations from Sales and Customer Success, analyzing trends, and driving root‑cause resolutions. …
Bangalore,,IndiaOn-siteFull-timeActiveCustomer Support - Escalations, Email & Chat
https://apply.workable.com/laundryheap-2Escalations team at Laundryheap, the fast-growing on-demand laundry service, handles complex customer issues to maintain trust and loyalty. The role investigates, resolves, and proposes solutions for escalated queries …
Bengaluru, Karnataka, IndiaOn-siteFull-timeActiveQuality and Escalation Manager
HPQuality and Escalation Manager at HP Mumbai leads customer operational relationships, driving satisfaction and performance across all service towers. The role owns escalation management, expense control, and continuous …
Mumbai, Maharashtra, IndiaFull-timeActiveSky Service Escalation Redressal - RM-Sky Channel
Kotak Mahindra BankSky Service Escalation team at Kotak Mahindra Bank drives rapid resolution of customer escalations in the RM-Sky Channel. The role handles inbound escalation tickets, coordinates with cross‑functional teams, and ensures …
Thane, Maharashtra, IndiaOn-siteFull-timeActiveSenior Escalation Engineer
TIBCO SoftwareSenior Escalation Engineer at TIBCO Software in Bangalore, India. Lead technical support for Citrix NetScaler and related networking products, resolve complex customer issues, document and train teams, and participate …
Bangalore,IndiaOn-siteFull-timeActiveEscalation Specialist, Escalation Specialist
AmazonAmazon Facility Operations team ensures reliable engineering, controls, and admin services for the Hyderabad site. The Escalation Specialist performs hands‑on electrical troubleshooting, motor control maintenance, …
Hyderabad,TS,INDOn-siteFull-timeActiveCustomer Service Associate II
Fidelity National Information ServicesProvides customer support by phone, email or instant message to consumers, serving as primary contact for inbound issues and escalating technical product-related problems to Product Support. Handles high volume of …
IND HRYN 402, IndiaOn-siteFull-timeActiveSupervisor, Executive Escalations
AirbnbExecutive Escalations team at Airbnb drives brand protection by handling critical customer issues and closing feedback loops. The Supervisor leads a regional team of CS experts, managing performance, engagement, and …
Gurugram,India,IndiaOn-siteFull-timeActivePHI Specialist Regulatory Escalations
Prudential FinancialPrudential Health India is building a greenfield health insurance platform in India and seeks a PHI Specialist – Regulatory Escalations to join its Customer Service team in Mumbai. The role focuses on timely, fair …
Mumbai, IndiaOn-siteFull-timeActiveEscalation Engineer, SDWAN
ZscalerEscalation Engineer on Zscaler Customer Support, delivering world‑class post‑sales technical assistance for SD‑WAN and security solutions. Works with Level I/II engineers, customers, and partners to troubleshoot …
Mohali,INDHybridFull-timeActiveEscalation Manager
Automation AnywhereAutomation Anywhere, a leader in Agentic Process Automation, seeks an Escalation Manager to serve as the primary interface between Support, Engineering, Product, and other internal teams. The role involves managing the …
Vadodara, IndiaOn-siteFull-timeActiveLead Escalation Engineer
TIBCO SoftwareLead Escalation Engineer at TIBCO Software supports XenServer products as part of the Advance support team. Requires 7+ years of technical support or engineering experience with virtualization, Linux, storage, and …
Bangalore, IndiaOn-siteFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager at Hewlett Packard Enterprise leads a cross‑disciplinary engineering team in Chennai, Tamil Nadu, India. The role is Hybrid, requiring an average of 2 days per week onsite at an HPE office. …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveEscalation Engineer
ZscalerZscaler Support team in Bangalore builds the highest level of technical support for its cloud‑native Zero Trust Exchange platform. The Escalation Engineer resolves the most complex DLP issues, performs root cause …
Bangalore,INDFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager at Hewlett Packard Enterprise leads a hybrid team in Chennai, Tamil Nadu, India, overseeing engineering solutions across multiple disciplines. The role blends leadership, project management, …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveSky Service Escalation Redressal, RM-Sky Channel, Contact Centre Inbound
Kotak Mahindra BankContact Centre Inbound team at Kotak Mahindra Bank handles escalated service issues for the RM‑Sky channel, ensuring timely redressal for customers. The role resolves inbound escalations, coordinates with internal …
Thane, Maharashtra, IndiaOn-siteFull-timeActiveEscalation Engineer
ZscalerSupport team at Zscaler’s DLP division, focused on protecting data across SaaS and cloud environments. The Escalation Engineer resolves the most complex DLP incidents, performing root‑cause analysis and collaborating …
Bangalore,INDHybridFull-timeActiveCustomer Service Associate II
Fidelity National Information ServicesCustomer Service Associate II – Consumer – provides frontline support to FIS customers via phone, email, and instant messaging. Handles high-volume inquiries, troubleshoots technical product issues, and escalates …
Hyderabad, Telangana, IndiaOn-siteFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager at Hewlett Packard Enterprise leads a cross‑disciplinary engineering team in Chennai, India. The hybrid role requires ~2 days onsite per week and focuses on designing, developing, and …
Chennai, Tamil Nadu, IndiaHybridFull-timeActive