Escalation Management jobs
Explore 152 current openings. Compare roles, companies, locations, and work options, then open any job to view the full details.
Current openings
Showing 20 jobsEscalation Manager
Automation AnywhereAutomation Anywhere, a leader in Agentic Process Automation, seeks an Escalation Manager to serve as the primary interface between Support, Engineering, Product, and other internal teams. The role involves managing the …
Vadodara, IndiaOn-siteFull-timeActiveWeekend Senior Manager, Escalations
SalesforceCritical Incident Center (CIC) – APAP weekend escalations team at Salesforce. Leads a team of Escalation Managers handling Sev‑1 incidents across all clouds, coordinating incident command and cross‑cloud collaboration. …
Hyderabad,India,IndiaHybridFull-timeActiveEscalation Manager
Hewlett Packard EnterpriseBengaluru, Karnataka, IndiaHybridFull-timeActiveEscalation Manager
Flexera SoftwareFlexera Software is seeking an Escalation Manager to lead continuous improvement initiatives within its global support organization. The role focuses on driving operational efficiency, data reporting, and process …
Bangalore, IndiaHybridFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager role at Hewlett Packard Enterprise (HPE) focuses on leading a hybrid team of engineers to design, develop, and troubleshoot solutions across multiple disciplines. Responsibilities include …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveWeekend Manager, Escalations CIC
SalesforceSalesforce seeks a Weekend Manager, Escalations CIC to lead weekend operations for Support and Critical Incident Center. The role drives incident response, escalation management, and cross‑functional collaboration …
Hyderabad, IndiaHybridFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager at Hewlett Packard Enterprise responsible for leading a cross‑functional engineering team to design, develop, and troubleshoot solutions across HPE’s portfolio. Manages projects, budgets, and …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveQuality and Escalation Manager
HPQuality and Escalation Manager at HP Mumbai leads customer operational relationships, driving satisfaction and performance across all service towers. The role owns escalation management, expense control, and continuous …
Mumbai, Maharashtra, IndiaFull-timeActiveIncident Manager - ITIL l Major incident l Escalation l 3y to 6y
TrellixGlobal Incident and Escalation Management team at Skyhigh Security drives end‑to‑end resolution of critical customer incidents. The Incident Manager owns escalation workflows, coordinates cross‑functional teams, and …
Bangalore,IndiaFull-timeActiveQuality and Escalation Manager
HPHP Services Quality and Escalation Manager leads customer operational relationships, ensuring excellent satisfaction and aligning delivery with strategic plans. The role manages performance metrics, escalation, and …
Mumbai, Maharashtra, IndiaOn-siteFull-timeActiveSenior Escalation Manager
UKGCustomer Success organization at UKG focuses on delivering a Partner for Life experience for HCM/SaaS customers. The Senior Escalation Manager owns complex escalated issues, coordinates cross‑functional resources, and …
Pune,IndiaOn-siteFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager role at Hewlett Packard Enterprise is a hybrid position based in Chennai, Tamil Nadu, India, requiring an average of 2 onsite days per week. The role spans multiple engineering disciplines, …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveStaff Escalation Manager
TrellixStaff Escalation Manager at Trellix leads critical incident resolution for high‑profile customers. The role owns escalation management, coordinating cross‑functional teams across engineering, product, support, and …
Bangalore, IndiaOn-siteFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager is a hybrid role based in Chennai, Tamil Nadu, India, requiring a first level university degree and at least 5 years of related work experience with 0-2 years of people management. The position …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveBusiness Escalations Manager
HPBusiness Escalations Manager responsible for resolving complex technical issues, guiding functional teams in CS and GBU, and leading quality programs across HP support ecosystem. Leads critical escalations, responds to …
Bengaluru, Karnataka, IndiaOn-siteFull-timeActiveGlobal Escalation Manager
Hewlett Packard EnterpriseGlobal Escalation Manager is a hybrid role based in Chennai, India, requiring a first level university degree and 5+ years of related experience with 0-2 years of people management. The role leads a team of individual …
Chennai, Tamil Nadu, IndiaHybridFull-timeActiveUniversal Escalations Case Manager
HPResolve customer escalations, manage entitlement cases, lead process improvement projects, mentor staff, and maintain compliance with HP’s service standards.
Bengaluru, Karnataka, IndiaOn-siteFull-timeActiveManager, Complaints Handling and Escalations
Reward360SmartBuy Back-Office Operations team at Reward360 handles end‑to‑end resolution of escalated travel booking complaints for HDFC. The Manager leads a 15+ member team to investigate high‑risk cases, produce audit‑ready …
Bangalore, KA, IndiaFull-timeActiveDir, APAC Global Escalation Management
Hewlett Packard EnterpriseAPAC Global Escalation Management leads the region’s escalation strategy, aligning with global governance to resolve high‑risk customer issues. The Director coaches managers across India and Singapore, drives …
Bengaluru, Karnataka, IndiaFull-timeActiveProject Manager/Executive Escalation Specialist
HPHP’s Escalation & Case Management team leads end‑to‑end resolution of high‑visibility customer escalations through executive channels. The Project Manager drives cross‑functional initiatives to reduce repeat …
Bengaluru, Karnataka, IndiaOn-siteFull-timeActive